Terms and Conditions
Legal notice and terms of service
Last updated: September 26, 2026
Legal notice
1. Website Owner
In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), you are informed that this website is owned by: Owner: Gonzalo Redón Bastard Tax ID (NIF): 43457345H Professional status: Self-employed, registered under the Special Scheme for Self-Employed Workers (RETA) Activity: Private passenger transport with driver (VTC) Business address: Rambla Guipúzcoa 53, 1-3, Barcelona Email: info@transfer-barcelona.com Phone: +34 634 075 568 Website: transfer-barcelona.com The owner provides private chauffeur-driven passenger transport services, including urban and intercity transfers, hourly hire, corporate services, airport and station pick-ups, events, conferences and tailor-made tourist services.
2. Purpose of the Website
To provide information about the services offered, allow users to request quotes and manage private chauffeur-driven transport bookings. Access to the website is free of charge, without prejudice to the cost of the user's Internet connection.
3. Website Terms of Use
The user agrees to use the website in accordance with current legislation, good faith, public order and these terms. The following is prohibited: • Using the website for unlawful purposes. • Introducing viruses or systems likely to cause damage. • Attempting to access restricted areas or the owner's computer systems. • Carrying out activities that may disrupt the normal operation of the website. The owner may restrict access to the website if these terms are breached.
4. Intellectual and Industrial Property
The contents of the website (texts, images, logos, designs, software, databases, trademarks and other elements) are protected by intellectual and industrial property law. Their reproduction, distribution, marketing, transformation, public communication or exploitation without the owner's prior written authorisation is prohibited. Trademarks, logos or content belonging to third parties are the property of their respective owners. The owner is not responsible for any misuse of the contents by users.
5. Website Liability
The owner takes reasonable measures to ensure the proper operation of the website and the accuracy of the information published. However, the complete absence of errors, temporary interruptions, technical issues or circumstances beyond the owner's control cannot be guaranteed. The owner shall not be liable for: • Failures in electronic communications. • Temporary interruptions of the website. • Damage caused by viruses or malicious software introduced by third parties. • Misuse of the website by users. The information on the website may be changed without prior notice. Nothing in this Legal Notice shall limit the mandatory rights legally granted to consumers and users.
6. Data Protection
Personal data provided by users will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD). Data controller: Gonzalo Redón Bastard Contact to exercise your rights: info@transfer-barcelona.com Purpose of processing Managing requests for information, quotes, bookings and the provision of the contracted transport services, as well as answering enquiries and complying with applicable legal obligations. Legal basis Performance of the contract or of pre-contractual measures requested by the data subject, and compliance with legal obligations. Retention Data will be kept for as long as necessary to fulfil the purposes described and thereafter for the periods required by law. Recipients Data may be disclosed: • To public authorities where required by law. • To financial institutions to process payments. • To providers acting as data processors (web hosting, email, management software, technology or administrative services), subject to the appropriate legal safeguards. Rights Users may exercise their rights of: • Access • Rectification • Erasure • Objection • Portability • Restriction of processing Users may also lodge a complaint with the Spanish Data Protection Agency (AEPD). Full information is available in the Privacy Policy.
7. Cookies
The website only uses technical cookies that are necessary for it to work. If cookies requiring consent are added in the future, users will be informed through the corresponding notice and settings panel.
Terms of service
8. Requests and Bookings
Requests can be made via the web form, email, phone or WhatsApp. Sending a request does not imply automatic confirmation. A booking will only be considered confirmed once the owner has expressly communicated its acceptance. The client must provide accurate information on: • Date and time • Pick-up and drop-off location • Number of passengers • Luggage • Flight number (if applicable) • Special requirements
9. Prices
The applicable price will be the one communicated to the client before the booking is confirmed. It includes: • VAT (10%) • Fuel and tolls • One suitcase per person • Child restraint systems requested in advance The duration of the service is counted from the time stated in the booking until arrival at the destination. Additional services requested by the client may incur extra costs, which will be communicated before they are accepted.
10. Payment Methods
Depending on the service, the following are accepted: • Cash • Bank card • Bank transfer • Secure payment link Advance payment may be required to confirm certain bookings. Any refunds will be made using the same payment method used by the client, unless otherwise agreed between the parties.
11. Right of Withdrawal
Pursuant to Article 103(l) of Spanish Royal Legislative Decree 1/2007, the right of withdrawal does not apply to passenger transport contracts where the service is provided on a specific date or period agreed in advance. Therefore, only the cancellation conditions set out in this document apply to confirmed bookings.
12. Cancellation Policy
Cancellations must be notified by email to info@transfer-barcelona.com. • Free cancellation up to 24 hours before the start of the service. • Cancellations with less than 24 hours' notice: 100% of the price will be charged. If the service was paid in advance and is cancelled within the free cancellation period, the amount paid will be refunded.
13. Client No-Show
If the client does not show up at the agreed place and time within the established waiting time and cannot be contacted through the details provided in the booking, it will be considered a no-show and payment of 100% of the contracted service may be required.
14. Waiting Times
Airports Airport pick-ups include up to 60 minutes of free waiting time from the actual landing time of the flight. The client must provide the correct flight number. Additional waiting time may incur an extra charge, communicated in advance. Hotels, homes and other pick-up points A maximum waiting time of 15 minutes from the agreed time is included. After this period, an additional charge may apply or the situation may be considered a no-show.
15. Hourly Services
Minimum booking: 3 hours, unless expressly agreed otherwise. Additional hours will be charged at the rate communicated.
16. Booking Changes
Any change is subject to availability. If it involves a price change, the client will be informed before accepting it.
17. Passengers and Luggage
The legal capacity of the vehicle may not be exceeded. If the luggage or number of passengers exceeds what was booked, an additional vehicle or a change of category may be required, with the corresponding price adjustment. The client will be responsible for any damage caused by their luggage. Dangerous, flammable or explosive items, or items whose transport is contrary to current legislation, will not be accepted.
18. Minors
The client must inform of the presence of minors and request the necessary child restraint systems.
19. Behaviour and Safety
The driver may refuse access or stop the service if there is any behaviour that compromises the safety of the vehicle, the driver or third parties. In such cases, there will be no right to a refund of any amounts paid.
20. Damage and Extraordinary Cleaning
Damage attributable to the client may be claimed. The costs of repairs or extraordinary cleaning resulting from improper use will be charged proportionately.
21. Lost Items
The owner will make reasonable efforts to locate and return items left in the vehicle. The costs of transporting or shipping them will be borne by the client. The owner will not be liable for the loss, deterioration or disappearance of items not claimed in due time or whose safekeeping cannot reasonably be required.
22. Circumstances Beyond the Owner's Control
The owner will not be liable for delays caused by unavoidable circumstances or circumstances beyond their reasonable control, including but not limited to: • Accidents. • Traffic congestion. • Strikes. • Adverse weather conditions. • Administrative restrictions. • Airport incidents. • Police checks. • Road closures. • Force majeure.
23. Cancellation by the Owner
If a confirmed service cannot be provided for reasons attributable to the owner, the amount paid will be refunded, without prejudice to the client's statutory rights.
24. Invoicing
The client may request an invoice by providing the necessary tax details. Invoices will be issued in accordance with current tax regulations and may be sent electronically.
25. Complaints
Any enquiry, incident or complaint may be sent to info@transfer-barcelona.com. Consumers may request the official complaint forms in accordance with current regulations.
26. Electronic Communications
The client agrees that communications relating to the booking and provision of the service may be made by email, SMS, phone or WhatsApp using the details provided during the booking process.
27. Applicable Law and Jurisdiction
The services are governed by Spanish law. In the event of a dispute: • If the client is a consumer: the competent courts will be those determined by consumer protection law. • If the client is not a consumer: the courts of Barcelona (Spain) will have jurisdiction. Nothing in these terms shall limit the mandatory rights legally granted to consumers and users.
28. Changes to these Terms
The owner may amend these Terms and Conditions when necessary due to legal, technical, organisational or service changes. The terms applicable to each booking will be those in force at the time it is made.